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Results for "customer communications management"
University of California, Irvine
Skills you'll gain: Conflict Management, Active Listening, Intercultural Competence, Cultural Diversity, Communication Strategies, Interpersonal Communications, Cultural Sensitivity, Communication, Stakeholder Management, Teamwork, Cooperation, Emotional Intelligence, Behavior Management, Relationship Management, Collaboration, Portfolio Management, Organizational Effectiveness, Empathy, Discussion Facilitation, Knowledge Transfer
- Status: New AI skills
Skills you'll gain: Quality Management, Project Scoping, Project Closure, Project Management, Project Planning, Continuous Improvement Process, Agile Project Management, Project Controls, Project Management Life Cycle, Backlogs, Team Management, Project Documentation, Agile Methodology, Communication Planning, Project Risk Management, Project Schedules, Risk Management, Change Management, Milestones (Project Management), Organizational Structure
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
Columbia University
Skills you'll gain: Project Schedules, Construction Management, Construction Estimating, Project Finance, Cost Estimation, Bidding, Building Information Modeling, Scheduling, Cost Control, Environment Health And Safety, Risk Management, Project Closure, Lean Methodologies, Project Controls, Timelines, Real Estate, Cash Flows, Business Transformation, Innovation, Architecture and Construction
Starweaver
Skills you'll gain: Customer Relationship Management, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Customer Relationship Building, Customer Engagement, Customer Service, Target Market, Business Strategies, Customer Retention, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
University of California, Irvine
Skills you'll gain: Internal Communications, Corporate Communications, Media Relations, Storytelling, Strategic Communication, Employee Engagement, Target Audience, Diversity Equity and Inclusion Initiatives, Public Relations, Crisis Management, Social Media, Business Communication, Stakeholder Communications, Telecommuting, Customer Communications Management, Employee Surveys, Culture Transformation, Marketing Communications, Branding, External Auditing
- Status: AI skills
Skills you'll gain: Media Relations, Marketing and Public Relations, Editing, Content Development and Management, Stakeholder Communications, Stakeholder Management, Proofreading, Public Relations, Internal Communications, Integrated Marketing Communications, Crisis Management, Content Creation, Press Releases, Target Audience, Marketing Communications, Communication Planning, Public Affairs, Corporate Communications, Media and Communications, Writing and Editing
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Resource Management
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
IE Business School
Skills you'll gain: Marketing Communications, Integrated Marketing Communications, Advertising, Marketing, Marketing Planning, Brand Management, Brand Loyalty, Branding, Campaign Management, Marketing Strategy and Techniques, Media Planning, Brand Awareness, Promotional Strategies, Consumer Behaviour, Communication Strategies, Public Relations, Digital Marketing, Budgeting
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
In summary, here are 10 of our most popular customer communications management courses
- Conflict Management:Â University of California, Irvine
- Google Project Management::Â Google
- CVS Health Call Center Customer Service:Â CVS Health
- Construction Management:Â Columbia University
- Customer Relationship Management:Â Starweaver
- Corporate Communications:Â University of California, Irvine
- Microsoft Public Relations and Communications Associate:Â Microsoft
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Customer Service Fundamentals:Â Knowledge Accelerators
- Improving Customer Retention:Â Coursera Instructor Network