Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "understand how to think like a customer and put yourself in their shoes"
Duke University
Skills you'll gain: Persuasive Communication, Research, Interpersonal Communications, Interactive Learning
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
Multiple educators
Skills you'll gain: Unsupervised Learning, Supervised Learning, Artificial Intelligence and Machine Learning (AI/ML), Classification And Regression Tree (CART), Machine Learning Algorithms, Machine Learning, Jupyter, Applied Machine Learning, Data Ethics, Decision Tree Learning, Tensorflow, Scikit Learn (Machine Learning Library), NumPy, Predictive Modeling, Deep Learning, Reinforcement Learning, Random Forest Algorithm, Feature Engineering, Artificial Intelligence, Python Programming
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Resource Management
Skills you'll gain: Artificial Intelligence, Generative AI, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Artificial Neural Networks, Governance, Machine Learning, Business Transformation, Ethical Standards And Conduct, Computer Vision, Emerging Technologies, Natural Language Processing
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Creative Problem-Solving, Generative AI, Creative Thinking, Artificial Intelligence, Innovation, Brainstorming, Creativity, Teaching, Interactive Learning, Instructional Strategies, Lesson Planning, Student Engagement, Problem Solving, Curiosity, Resourcefulness, Curriculum Planning, Instructional and Curriculum Design, Natural Language Processing, Critical Thinking
- Status: New AI skills
Google
Skills you'll gain: Threat Modeling, Network Security, Incident Response, Vulnerability Management, Computer Security Incident Management, Hardening, Stakeholder Communications, Intrusion Detection and Prevention, Security Management, Cyber Threat Intelligence, Threat Management, Cybersecurity, Network Protocols, Cloud Security, Vulnerability Assessments, Operating Systems, File Systems, Security Controls, Debugging, Python Programming
- Status: New AI skills
Skills you'll gain: Media Planning, Search Engine Marketing, Email Marketing, Data Storytelling, Social Media Strategy, Search Engine Optimization, Social Media, Social Media Marketing, Content Creation, Order Fulfillment, A/B Testing, Target Audience, Digital Marketing, E-Commerce, Loyalty Programs, Social Media Management, Customer Retention, Persona Development, Performance Measurement, Marketing Automation
Google Cloud
Skills you'll gain: Generative AI, Data Ethics, Artificial Intelligence, Google Cloud Platform, Business Ethics, Application Development, Accountability, Compliance Training, Ethical Standards And Conduct, Artificial Intelligence and Machine Learning (AI/ML), Governance, Organizational Effectiveness, Machine Learning, Project Design, Decision Making, Natural Language Processing, Machine Learning Methods, Corporate Strategy, Performance Tuning, Business Leadership
Skills you'll gain: Agile Software Development, Agile Methodology, Kanban Principles, Agile Project Management, User Story, Sprint Retrospectives, Sprint Planning, Workflow Management, Performance Metric, Backlogs, Team Building, GitHub, Lean Methodologies, Plan Execution, Continuous Improvement Process, Estimation
- Status: Free
Yale University
Skills you'll gain: Psychology, Mental and Behavioral Health Specialties, Psychiatry, Mental Health, Human Development, Human Learning, Social Sciences, Psychotherapy, Behavioral Health, Sociology, Creativity, Non-Verbal Communication
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
In summary, here are 10 of our most popular understand how to think like a customer and put yourself in their shoes courses
- Think Again I: How to Understand Arguments: Duke University
- CVS Health Call Center Customer Service: CVS Health
- Machine Learning: DeepLearning.AI
- Customer Service Fundamentals: Knowledge Accelerators
- Introduction to Artificial Intelligence (AI): IBM
- Generative AI and ChatGPT for K-12 Educators: Vanderbilt University
- Google Cybersecurity: Google
- Google Digital Marketing & E-commerce: Google
- Introduction to Generative AI Learning Path: Google Cloud
- Introduction to Agile Development and Scrum: IBM