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Explore the Customer Journey Course Catalog
Skills you'll gain: Cloud Computing Architecture, Cloud Services, Cloud Security, Cloud Infrastructure, Cloud Platforms, Cloud Computing, Cloud Storage, Infrastructure As A Service (IaaS), Emerging Technologies, Hybrid Cloud Computing, IBM Cloud, Serverless Computing, Virtualization, Microservices, Containerization
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Selling Techniques, Verbal Communication Skills, Upselling, Customer Complaint Resolution, Product Knowledge, Retail Store Operations, Transaction Processing, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Customer Relationship Building
Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer Retention, Customer Engagement, Customer Relationship Management (CRM) Software, Sales Process, Business Metrics, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Consumer Behaviour, Organizational Structure, Communication
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Microsoft Outlook, Calendar Management, Organizational Skills, Gmail, Generative AI, Artificial Intelligence, HubSpot CRM, Business Process Automation, Email Marketing, Google Workspace, Google Sheets, Workflow Management, Data Integration, Automation, Creative Thinking, Creativity, Google Docs, Timelines, Productivity Software
Skills you'll gain: Desktop Support, Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Computer Networking, Information Technology, Technical Communication, Software Systems, Linux, Microsoft Windows
Vanderbilt University
Skills you'll gain: ChatGPT, Creative Problem-Solving, Generative AI, Image Analysis, Data Capture, Artificial Intelligence, Innovation, OpenAI, Data Analysis, Organizational Skills, Teaching, Interactive Learning, Instructional Strategies, Lesson Planning, Computer Vision, Creative Thinking, Student Engagement, Problem Solving, Creativity, Natural Language Processing
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Customer Service, Customer Support, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Organizational Strategy, Data Ethics, Business Strategies, Automation, Information Privacy
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
Northwestern University
Skills you'll gain: Influencing, Persuasive Communication, Design Thinking, Data-Driven Decision-Making, Leadership, Strategic Communication, Innovation, Collaboration, Business Leadership, Crisis Management, Negotiation, Organizational Leadership, Ideation, Team Leadership, Resource Allocation, Human Centered Design, Strategic Leadership, Corporate Communications, Marketing Analytics, Data Science
Vanderbilt University
Skills you'll gain: ChatGPT, Generative AI, OpenAI, Artificial Intelligence, Personalized Service, Expense Management, Artificial Intelligence and Machine Learning (AI/ML), Creative Thinking, Productivity Software, Creativity, Digital Transformation, Business Process Automation, Expense Reports, Innovation, Natural Language Processing, Test Case, Scenario Testing, Problem Solving, Application Development, Communication
Skills you'll gain: Agile Software Development, Cloud Computing Architecture, Cloud Services, Agile Methodology, DevOps, Kanban Principles, Cloud Security, Cloud Infrastructure, Cloud Platforms, Cloud Computing, Agile Project Management, Cloud-Native Computing, User Story, Cloud Storage, Sprint Retrospectives, Sprint Planning, Workflow Management, CI/CD, Test Driven Development (TDD), Scrum (Software Development)
Salesforce
Skills you'll gain: Sales Pipelines, Sales Process, Customer Success Management, Order Management, Sales Management, Salesforce, Sales Support, Dashboard, Sales, Sales Development, Customer Relationship Management (CRM) Software, Sales Operations, Lead Generation, Request For Quotation (RFQ), Customer Relationship Management, Product Knowledge, B2B Sales, Campaign Management, Data Visualization, Sales Training
In summary, here are 10 of our most popular customer journey courses
- Introduction to Cloud Computing:Â IBM
- CVS Health Retail Customer Service:Â CVS Health
- Customer Success: Conociendo al cliente: Universidades Anáhuac
- ChatGPT + Zapier: AI-Powered Email Mastery:Â Vanderbilt University
- Technical Support Fundamentals:Â Google
- Prompt Engineering for Educators:Â Vanderbilt University
- GenerativeAI for Customer Success:Â Coursera Instructor Network
- Call Center Customer Service:Â CVS Health
- Organizational Leadership:Â Northwestern University
- ChatGPT: Excel at Personal Automation with GPTs, AI & Zapier:Â Vanderbilt University