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Results for "customer journey mapping"
- Status: NewStatus: Free
Coursera Instructor Network
Skills you'll gain: Personalized Service, Generative AI, Customer Insights, Customer Analysis, ChatGPT, Customer Engagement, Real Time Data, Data-Driven Decision-Making, Trend Analysis, Experience Design, Consumer Behaviour
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Skills you'll gain: Data Storytelling, Performance Measurement, Data-Driven Decision-Making, E-Commerce, Digital Marketing, Branding, Marketing Channel, Marketing Strategy and Techniques, Customer Analysis, Advertising, Marketing Analytics, Search Engine Marketing, Customer Engagement, Content Marketing, Brand Awareness, Search Engine Optimization, Social Media Marketing, Target Audience
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Data Management, Email Marketing, Marketing Materials, Customer Communications Management, Sales Pipelines, Dashboard, Team Building
Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, SAP Applications, Solution Selling, Technical Consulting, Customer Insights, Process Analysis, Business Analysis, Project Management, Business Requirements, Presentations
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
Starweaver
Skills you'll gain: Customer Relationship Management, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Customer Relationship Building, Customer Engagement, Customer Service, Target Market, Business Strategies, Customer Retention, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Calendar Management, Organizational Skills, Generative AI, Artificial Intelligence, Gmail, HubSpot CRM, Business Process Automation, Google Workspace, Google Sheets, Workflow Management, Data Integration, Automation, Creative Thinking, Creativity, Google Docs, Data Processing, Business Correspondence, Customer Inquiries, Real Time Data
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Excel Macros, Excel Formulas, Microsoft Excel, Data Visualization, Generative AI, Artificial Intelligence, Productivity Software, Creative Thinking, Creativity, Business Process Automation, Scripting, Data Validation, Natural Language Processing, Prototyping, Problem Solving, Data Import/Export, Debugging, Application Development, Communication
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Resource Management
Searches related to customer journey mapping
In summary, here are 10 of our most popular customer journey mapping courses
- GenAI for Customer Journey Mapping:Â Coursera Instructor Network
- Branding and Customer Experience:Â IE Business School
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Customer Analytics:Â University of Pennsylvania
- Foundations of Digital Marketing and E-commerce:Â Google
- Introduction to CRM with HubSpot:Â Coursera Project Network
- SAP Customer Engagement and Discovery:Â SAP
- CVS Health Call Center Customer Service:Â CVS Health
- Customer Relationship Management:Â Starweaver
- ChatGPT + Zapier: AI-Powered Email Mastery:Â Vanderbilt University