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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.8
stars
208 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

Top reviews

RR

Jul 20, 2023

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

GM

Jun 11, 2024

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

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26 - 50 of 63 Reviews for Introduction to Customer Service

By Alnazeer A D Z

•

Jan 9, 2025

it is very useful course

By NDAYAMBAJE J

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Sep 27, 2024

dont miss this ,trust me

By Yetunde A O

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Apr 7, 2024

enjoyed it all through

By Abigail G

•

Feb 25, 2024

I love the experience.

By Edikan D

•

Mar 7, 2024

i enjoyed the course

By ardra e

•

Jul 27, 2024

Easy to understand

By MARIA T M D C

•

Mar 24, 2025

Es un buen cursoi

By Kim B

•

Apr 23, 2024

very good course

By Gbonnese V

•

Jan 22, 2024

really educative

By Shonisani S L

•

Mar 10, 2024

Well structured

By Mohammed S

•

Sep 9, 2023

amazing course

By Amanda N L

•

Mar 7, 2024

Informative

By Emerson J

•

Aug 21, 2023

Excellent!!

By ABEL I L A

•

Feb 25, 2025

Excelente!

By CRISTIAN R A G

•

Apr 23, 2025

Muy bueno

By SALVADOR R G

•

Mar 4, 2025

Muy bueno

By GUGUS A

•

Dec 10, 2024

excellent

By Gabriel S F C

•

Jun 23, 2024

excellent

By Ian N

•

Nov 20, 2024

nice one

By Andreina T

•

Aug 16, 2023

Perfect!

By Chukwuebuka J O

•

Oct 13, 2023

Awesome

By Haidir K R

•

Aug 12, 2024

great

By Caesar K B P

•

Mar 23, 2025

good

By Paulus S

•

Aug 20, 2024

good

By Brian A

•

Feb 21, 2024

Some of the questions were word ackwardly which made answerering some what difficult because there could be two right answers but you could only pick one.