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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,750 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JO

Dec 8, 2022

Such an interesting course. The course materials and videos are all easy to understand and explanatory. I learnt a lot which would add value to my career, and I will make good use of this opportunity.

SD

May 16, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

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1126 - 1150 of 10,000 Reviews for Technical Support Fundamentals

By Semenov V

Nov 11, 2019

The course covers the basics of information technology quite extensively. A very large amount of information is presented in short and clear videos. By cons I can include only some “water” videos that are not related to the profession, but they help to be motivated and move on. I really liked the approach to practical work.

By Curtis R

Oct 28, 2019

I greatly enjoyed every section of this course. It touched on all the basics of the IT support role. Even though most was common knowledge for me, going over each piece makes it more easier to dive into the next courses under this specialization. I am ready for the next course in the IT Support Professional Certificate.

By S. " S

Oct 13, 2018

Mirrors IT Fundamentals & portions of CompTIA A+. Videos are satisfyingly short & explanations are concise enough. One should be able to breeze past this course seamlessly before the due date with a minimum amount of time, especially, in this era of the technically incline. Otherwise, the pace of this course is comfortable.

By Matheus S V

Feb 18, 2025

Curso muito interessante para quem quer merguhar nessa carreira de TI, nos tras conhecimentos profundos de diversos assuntos, explicações simples, de fácil entendimento. Um diferencial do curso é que não ficamos presos aos videos, temos leituras, interações e atividades, o que facilita o aprendizado e nos deixa conectados.

By Dustin F

Jul 16, 2023

Loved the course, very user friendly and easy to learn. I like the analogies and the videos. I really loved everything about it. The fact that I can get college credit for these courses, the fact that you can easily move through the courses, can you really afford NOT to do this?! I'm stoked to start my next certifications!

By lucas l

Dec 30, 2021

This course was a great hands-on experience for me and expanding my knowledge of IT.

I would definitely recommend this course to anyone who is interested a career in this field.

With the option to set your own pace this certificate can be earned as quickly or timely as you'd like.

Its really up to you! Which I highly admire.

By Steven G

Aug 23, 2020

I really enjoyed this course. I learned a lot. It was really straight forward. The pop up quizzes during some videos were great, it made sure to keep me engaged. It's great that you can revisit videos and quizzes to refresh your memory if you feel the need to refresh your memory. I have recommended this course my friends.

By Amber S

May 6, 2018

They start off by explaining the definition of a computer and by the end of it, you will know how to build one. It's both broad and detailed enough to cover a solid foundation in computers. Your IT friends will longer think you're uneducated. It moves quickly but you don't feel rushed. The information is clearly presented.

By kerry p

Jul 20, 2023

i'm ready to move to next lesson....stop with this verification crap...i do not trust sending my DL or passport to websites.

Besides, your app does not allow my phone to take pic of passport, or DL or anything else. It tells me to allow access to phone. I do not know how nor to I want to give my personal information to you

By Mario M

Dec 6, 2022

This course was easy to follow and stay on track. It was clear and good interaction in each session. The quizzes were a good test to let know and encourage me to keep learning. I this was also a good refresh of knowledge since I worked in IT before. I am glad to be taking courses like this one because I always learn more.

By STEFAN I

Jul 31, 2022

This course has basically helped me theoretically. i know for sure that the application of the knowledge from this course will help improve my knowledge of I.T support skills i had previously . The learning curve has been so refreshing and has helped rekindle my curiosity like fire shut up in my bones for more I.T courses

By Michael R

Mar 15, 2022

I think this course was very well put together with excellent instructors and real-life experiences adding a nice touch to the curriculum. I have learned a lot already, and I look forward to more instruction in the next chapters. I would highly recommend this course to anyone who is interested in computers and networking.

By Kingsley G

Mar 12, 2022

I'm so grateful and so excited that I get to complete an online course for the first time and getting an IT-related certification for the first time. I'm thrilled to keep up the pace to achieve more and explore the industry that I am passionate about. Thank you Google and Coursera for putting these together to benefit us.

By HELVE L

Mar 4, 2022

I really enjoyed the Hardware and the putting it all together part. I learned a lot about IT in this course. I cannot wait to prepare my A+ Certification and begin my new journey in the IT world. I am very interested in becoming a developer and Cyber Security. I strongly believe this certificate will help me a great deal.

By JAMAL M S

Oct 3, 2021

I really enjoyed this class and the format it was presented in. For me, I learn and retain much more through an online class. very clear that more internet research may be necessary for some assignments To be honest, there is nothing that I disliked about the course. I will definitely be taking another course thank you

By James K

Oct 19, 2020

This course was an excellent introduction to the world of IT and what to expect in this field. The course is laid out well and the subjects are approachable for all levels, whether that's as a complete beginner or someone who needs a refresher on IT topics.

I look forward to continuing my learning with Google's IT course.

By Muhammad S B A

Sep 24, 2020

The technical Support Fundamentals provided by Google is definitely a good initiative to help those (including me) without a formal Degree education to further their study. I learn a lot from the entire course and i hope whoever sign up for this course, don't give up and keep pushing yourself forward to pursue your dream!

By Angela W

Jul 6, 2020

I recommend taking this course to get the basic knowledge that you will need on your journey to becoming an IT professional. The information is explained very well and reinforced with test quizzes and virtual training. If you take good notes and study you will be well on your way and you can also refer back to the videos.

By เกษฉราภรณ์ โ (

Mar 14, 2024

ก้าวแรกแห่งการเติบโต การเปลี่ยนการกระบวนการขับเคลื่อน. เปรียบดั่ง อาณาจักร คือศูนย์กลาง ทำงานกลไกด้วยจักร เปรียบดังรถ ให้พลังเด้นน้ำมันความร้อนเชื้อเพลิงและพลังานแรงม้า พลังงานไฟฟ้า แบตเตอรรี่ นำพาล้อหมุนขับเคลื่อน เดินหน้า แบบรถพลังงานไฟฟ้าในตอนนี้ ก้าวทันตามเทคโนโลยีและนวัตกรรมยุคสมัยนำพารถไปทิศทางและเป้าหมายถึงเส้นชัย

By Rocklyn K

Sep 18, 2021

This program is well structured and makes learning easy. I find the information provided in the course helpful because it challenges you to think critically and apply knowledge based on information learned. This is a great foundation for people trying to get into Information Technology from a different career background.

By vince t

Mar 7, 2021

This was a nice introduction into the world of IT support, although this was more of a refresher for the topics I learned in my computer science classes in high school. This course definitely reignited that passion that I once had in high school for technology and I can't wait to pursue further training in this industry.

By Shah M A

Dec 22, 2020

I am really happy that I attend this course and gather useful knowledge about Computer hardware, networking, software etc. I really like this course as well as the instructors where they are trying to show us the real scenario about the real problem and tp solve this problem or what are the other solution we can take it.

By Nicolas R

Oct 22, 2020

I really enjoyed the history, tech jargon, virtual machines, and people's experiences in the technology industry. One recommendation I would suggest is that the course quizzes have more critical thinking and matching questions. This would challenge interested users and reinforce learning of the course content. Thank you!

By Alaa E s

May 24, 2020

It was a fun course filled with useful information. I got to know the principles of networks and the principles of customer service. It was great. Also, preparing for the interviews was really helpful.

Also there was the hardware section, how to assemble the computer, and of course the Windows and Linux operating systems

By Ya B

May 12, 2020

Great course and would highly recommend it to not just people interested in a career in IT but also those who might work with computers and want to become more familiar with the inner workings of a computer. The quizzes are not too difficult and the videos are clear and concise, plus the applications are quite practical.